What is Make It Maldron and how do I sign up?
Signing up and being part of Make it Maldron means you can save €10/£10 per room per night every time you book directly on our website (excludes selected sale and promotional special offers). To sign up, visit our ‘Make It Maldron’ page and join in 3 simple steps to ensure your discount is applied to all future online bookings.
Can I claim back on the Stay and Spend Tax Credit Scheme?
Yes, we are delighted to confirm that all Maldron Hotels are registered for the Stay and Spend Tax Credit Scheme. That means if you stay with us between 1st October 2020 and 30th April 2021 you can claim up to €125 under this scheme, please see revenue.ie for more information and details.
What is the best way to make a reservation?
The best way to book is online on our website where you can easily see our best rates and what exclusive offers and packages are available. Alternatively, you can call us on +353 (0)1 485 0900 or email email@example.com.
What should I do if I haven’t received a booking confirmation?
Most of the time when it happens, it most likely went into your Spam folder. If you cannot find it there, please contact our reservations team ringing the hotel directly +353 (0)1 485 0900 or by sending us an email firstname.lastname@example.org and our team will be happy to help or resend the confirmation email.
What payment methods does the hotel accept?
At Maldron Hotel Smithfield, we accept cash and card payments. If you paying cash, please note it must be Euro currency and deposits might be required.
What is the hotel’s credit/debit card policy?
A valid credit/debit card is required to secure all bookings made online or over the phone, unless in cases where this is otherwise stated. Please note nothing is charged to the card at booking stage when booking directly with the hotel (with the exception of advance purchase offers or bookings that require a deposit. This will be clearly noted on the booking offer).
For all rooms that are being paid for in cash must be accompanied with photographic ID. No rooms will be let unless payment is guaranteed.
What age are children for the purpose of hotel packages?
Children aged 14 or more are counted as adults.
How do I make a group or multiple room booking?
Please contact our reservations team ringing the hotel directly +353 (0)1 485 0900 or by sending us an email email@example.com and we will be delighted to assist you with your group or multi-room booking.
Are there any age restrictions when booking a hotel room?
Yes, we only accept reservations made for over 18s only. All under 18s must be accompanied by a guardian or parent.
Can I show up at the hotel without a booking?
Yes, you can, however, we would always recommend to call ahead to the hotel or booking online prior to arriving to secure your reservation and to avoid disappointment. Also, the check-in process might take longer than normal.
Can I extend my stay?
Yes, depending on availability, we’ll be happy to accommodate you for further nights at an additional cost. Extending your reservation directly with the hotel is always advisable due to flexibility and simplicity. Please contact our reception team at any stage during your stay and we will happily arrange the rest for you.
How can I amend or cancel my booking?
If you have booked directly with the hotel, you can amend or cancel your booking by visiting the ‘Manage Booking’ section on our website by using your confirmation number and email address. Alternatively, you can simply call our reception directly on +353 (0)1 485 0900 or email firstname.lastname@example.org and we will arrange the rest.
How can I cancel my reservation if I booked via a third-party website?
If you have booked via a third-party website, you will need to contact the third-party website directly to amend or cancel your booking as we cannot do that on your behalf. Please note that they have their own cancellation policies, so please refer to your confirmation email.
What does our “no show” policy entail?
If you do not show up on the day of your booking or didn’t cancel the reservation successfully, you will be charged the full amount for your first night’s stay. If you have booked our “advanced purchase” or “prepay and save” rates, you will incur a 100% penalty charge for the entire duration of your stay.
What is the cancellation policy?
If you have booked the reservation directly with the hotel over the phone or online, Maldron Hotel Smithfield offers free cancellation up to 24 hours prior to the day of arrival unless advance purchase non-refundable rate was selected. Please note that some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer and date.
What are the room rates at Maldron Hotel Smithfield?
Room rates vary from season to season, day to day and for special events. All room rates quotes include taxes and charges. For the best available rate always book directly with Maldron Hotel Smithfield. Give us a call +353 (0)1 485 0900 or email us email@example.com.